FAQs
- Can I order from overseas?
- Can I change my order?
- Can I cancel my order?
- What do I do if there is a problem with my order?
- Do you offer a gift wrapping service?
- Do I need to login to my account to place an order?
- What happens if I forget my password?
- Why do you need my email address?
- I made a purchase via Paypal, will I receive a refund if I return it?
- Which payment methods do you accept?
- What is the security code I need during checkout?
- Do you save my payment details for my next visit?
- How secure is your website?
- What's your refund and exchange policy?
PLACING AN ORDER
CAN I ORDER FROM OVERSEAS?
Yes, you are welcome to place an order from overseas using one of our recognized payment methods. We are able to ship parcel to most E.U. If your country is not available you will need to have your items delivered to a UK address for collection or to be forwarded to you. See our Delivery options for details on the delivery services we offer in the UK.
CAN I CHANGE MY ORDER?
Once you have placed your order and it has been confirmed, we are not able to make any changes. This is because our teams process the orders very quickly through the warehouse to ensure delivery is swift and this leaves no opportunity to change an order.
CAN I CANCEL MY ORDER?
WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER?
Contact our Customer Service team either by sending an email to support@babycomfort.co.uk Our opening hours are:
Monday – Friday 09:00 to 16:30
DO YOU OFFER A GIFT WRAPPING SERVICE?
We currently do not offer gift wrapping as part of our service.
MY ONLINE ACCOUNT
DO I NEED TO LOGIN TO MY ACCOUNT TO PLACE AN ORDER?
WHAT HAPPENS IF I FORGET MY PASSWORD?
WHY DO YOU NEED MY EMAIL ADDRESS?
We use your email address as a unique means of identifying you. We will use it as your login name for your account with us, and any communications regarding your order will be sent to this address. View our Privacy Policy to see how we take care of your personal details.
MAKING A PAYMENT
I MADE A PURCHASE VIA PAYPAL, WILL I RECEIVE A REFUND IF I RETURN IT?
If you return the item by post within our return period you will still receive a refund via your Paypal account. See our Returns page for more information on how to return an item.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Paypal, Visa, Visa Delta, Visa Electron, Mastercard.
WHAT IS THE SECURITY CODE I NEED DURING CHECKOUT?
DO YOU SAVE MY PAYMENT DETAILS FOR MY NEXT VISIT?
We don't automatically save your payment details, but if you want us to then just remove the tick from the box when you have entered your details. Your details will then be securely stored and you will not have to re-enter them when you place your next order. We have very high security standards and you can trust us to take good care of your details. If you don't wish to save your personal details then don't worry – you can simply re-enter your payment details each time you make a purchase.
HOW SECURE IS YOUR WEBSITE?
WHAT'S YOUR REFUND AND EXCHANGE POLICY?
Click here to see our Returns policy.
For any other details, please contact our customer service team.