DELIVERY AND RETURNS
SHIPPING & DELIVERY
Tracked Standard Delivery Next Day Delivery Cost £0.00
(within UK Mainland)
£6.95 Delivery Estimate Delivery within 3-4 working days on orders placed by 3pm on a working day. Delivery next working day (Mon - Fri only) on orders placed by 3pm on a working day. Where? Available for mainland UK. Orders to Northern Ireland, Isle of Man and Highlands and Islands may take an additional 2 working days. Check which postcodes this affects here. Available for mainland UK. The service is not available for Highlands and Islands. Check which postcodes this affects here. Do I Sign? Where possible a signature is obtained. Signature required. What if I’m not in?
If you are not at home, the driver may leave the parcel in a secure place or with a neighbour and post a card advising you where they have left it. If they are unable to deliver the parcel after 3 attempts, the parcel will be returned to our warehouse.
If your order does not arrive within 7 days and you have not had any communication from us to advise of a delay email us at firstname.lastname@example.org to track a missing order.
If you are not home, the driver may leave your parcel with a neighbour but will always obtain a signature. DPD / YODEL will notify you to advise where the parcel has been left. Alternatively, you can contact DPD / YODEL to rearrange delivery on a different day.
If your order does not arrive on the designated day and you have not had any communication from us to advise of a delay please email us at email@example.com to track a missing order.
Tracking Parcel tracking available. Parcel tracking available. Our courier will advise of a delivery time slot via email or SMS.
NEXT DAY DELIVERY NOT AVAILABLE FOR THE FOLLOWING POSTCODES
Isle of Man All IM Postcodes Scottish Highlands AB31-38, AB41 – 56, FK17-21, KW1-3, KW5-14, IV1-28, IV30-51, PH20-26, PH30-32, PH34-40 Scilly Isles TR21-25 Orkney & Shetland KW15-17 – Orkney, ZE1-3 - Shetland Scottish Islands IV55-56, PH41-44, HS1-9, PH33, PH49-50, PA20-49, PA60-80,KA27-28
Please feel free to contact us: firstname.lastname@example.org
RETURNS & REPLACEMENTS
HOW DO I RETURN SOMETHING I BOUGHT ONLINE?
If you change your mind
If you have bought goods online and have changed your mind and want to return them, then you can do so within 14 working days, starting the day after delivery. To return goods, you must first get an RMA number. To obtain an RMA number contact customer services, the easiest and most efficient way is to use an online request by emailing customer services and we will give you an RMA number.
Please put this RMA number on the return note and include it in your parcel.
Normal conditions of return apply:
- Once received we will refund the price paid. The item must not be used and must be in original packaging and in a condition reflecting your duty of care.
- Delivery and return costs are not refundable unless the item is faulty, not what you ordered or not as it appeared online, subject to your right of cancellation.
Once you've informed us you wish to return goods, you have 28 days to do so. If you can't print the Returns form, don't worry, just write your name, address, RMA number and why you are returning the item on a piece of paper and include it in your parcel.
It speeds things up if you can write your RMA number clearly on the outside of your parcel.
Repack the pacrel as securely as possible and send it to:
Baby Comfort Ltd
Dinnigton Business Centre,
Unit 40, Outgang Lane,
Returns sent by post are at your own cost. Make sure you obtain a free stamped Proof of Postage from the Post Office as we are not responsible for items that are lost in transit or damaged on their way back to us.
Your refund will normally be processed within 5 working days of receiving your return but it may take slightly longer to appear on your bank statement. We will refund the cost of the item, but not the postage unless the item was found to be faulty. This does not affect your normal legal rights and is subject to your right of cancellation.
EXCHANGING AN ITEM YOU BOUGHT ONLINE
We're sorry but we can't offer an exchange as part of our Returns process for items purchased online.
If you are returning something and need the same product in a different size or colour, or simply a replacement product you need to place a new order online for the item you require. Your new order will be sent to you directly and we will process your return according to our returns policy as soon as we receive it.
WHAT IF SOMETHING IS FAULTY OR NOT AS IT WAS DESCRIBED ONLINE?
If something you buy turns out to be faulty we recommend you to post it to us, before it is posted to us we recommend you contact our Customer Service team to discuss the best way to proceed.
If the item is faulty we will give you a refund or exchange the item if possible. Any postage or delivery charges you may have paid will be refunded.
If the item is not faulty but has suffered from excessive wear and tear, misuse or malicious damage we will discuss this with you. We will not be able to offer a refund but in some cases may offer store credit. If we can offer neither a refund nor store credit, we will explain why we cannot accept the return.